Refund Policy
Clear guidelines for educational program refunds and financial protection at aeroyarayxo
Policy Effective Date: January 1, 2025
Refund Eligibility Overview
At aeroyarayxo, we understand that financial planning education is a significant investment. Our refund policy balances student protection with program sustainability, offering clear pathways for refunds when circumstances change.
Students enrolled in our budget contingency planning programs may be eligible for refunds under specific conditions. We evaluate each request individually, considering program progress, completion timeline, and documented circumstances that prevent course completion.
Primary Refund Conditions
Refund Request Process
Submit Written Request
Send detailed refund request to support@aeroyarayxo.com including enrollment details, reason for withdrawal, and supporting documentation if applicable.
Application Review
Our student services team reviews your request within 5-7 business days, evaluating eligibility against policy criteria and program completion status.
Decision Communication
You'll receive written notification of our decision via email, including refund amount calculation and processing timeline if approved.
Payment Processing
Approved refunds are processed within 10-15 business days to your original payment method. Alternative arrangements may be necessary for expired payment methods.
Refund amounts vary based on program completion percentage and timing of withdrawal. Students who have accessed more than 50% of course materials may receive prorated refunds reflecting completed content value.
Processing fees and third-party certification costs are generally non-refundable, though exceptions may apply for program cancellations initiated by aeroyarayxo or documented technical failures preventing access.
Important Financial Protection Information
All refund decisions consider individual circumstances and program policies. Students experiencing financial hardship should contact our support team to discuss payment plan modifications or deferrals before requesting refunds. Early communication often leads to solutions that allow program completion without financial strain.
Refund Support Contact
Our student services team is available to discuss refund eligibility, process questions, and alternative solutions for students facing completion challenges.
Email Support
support@aeroyarayxo.com
Phone Support
+61 2 6931 5756
Mailing Address
52 Camaro St, Runcorn QLD 4113